Jun 27, 2023 | Salesforce, NonProfit, Salesforce News
What Is Core Case Management? Salesforce summarises this as ‘long term hands-on support provided to an individual client working with your organisation.’ They are typically recipients of programs or services, but in the context of a case, we are helping guide... 
Jun 27, 2023 | Salesforce, NonProfit, Salesforce News
In this blog post we are going to review (at a high level!) various components that the new Nonprofit Cloud solutions utilise. Salesforce calls these ‘Industry Components’ and they have actually been around for several years in various guises. Typically they have been... 
Jun 27, 2023 | News, NonProfit, Salesforce, Salesforce News
One of the core differences between the NonProfit Success Pack (NPSP) and the new Nonprofit Cloud is a clear move away from the various account models that are available in NPSP: Individual (Bucket) The individual account model is where I first cut my teeth whilst... 
Oct 20, 2021 | Salesforce, CRM, Sales and Marketing
Salesforce Service Cloud is a service management platform that enables businesses to work with their customers and channel partners to provide excellent service. Service Cloud enables customer service agents to work faster and more productively across a variety of... 
Aug 3, 2018 | Salesforce Apps, Salesforce Products
Salesforce have a range of mobile apps to compliment their many platforms but it can often be confusing to work out what will benefit your business best. To help, we have broken down a list of 12 apps available for mobile and tablet and their functionalities to give...