Nov 6, 2024 | Industry Focus, Salesforce Products, Silver Softworks
Spare parts are often the unsung heroes of field service management. While much of the focus tends to be on technician efficiency, customer satisfaction, and technology-driven solutions like Salesforce Field Service, spare parts play a pivotal role in determining both... 
Oct 31, 2024 | Industry Focus, Salesforce Products, Silver Softworks
In the world of field service management, profitability often takes a backseat to operational efficiency, customer satisfaction, and the latest technological advancements. However, for service-focused organisations, especially those using platforms like Salesforce... 
Oct 22, 2024 | Industry Focus, Salesforce Products, Silver Softworks
As the world shifts toward more sustainable energy sources and reduced carbon emissions, electric vans (EVs) are becoming an increasingly important part of field service management. For companies using platforms like Salesforce Field Service, this shift offers both... 
Dec 19, 2023 | Salesforce Products
Delivering an outstanding service to customers is no longer just a goal but an expectation in today’s competitive business landscape. Salesforce Field Service, a cutting-edge solution offered by Salesforce, plays a pivotal role in exceeding these expectations.... 
Aug 3, 2018 | Salesforce Products
Who uses Field Service Lightning? The Salesforce Field Service Lightning platform is particularly helpful for contractors or mobile workers and those who employ them, however the uses can be adapted to many different business scenarios. The platform allows you to...