Salesforce Customers
Successful Projects
Salesforce Certifications
%
Successful Delivery
Here at Silver Softworks, we don’t like goodbyes. Just because the project is over, it doesn’t mean our relationship has to be. Not only do our support packages offer you peace of mind if things ever do go wrong, they also foster a closer, more collaborative relationship between us and our customers.
We use the term “Support” quite broadly. Very little of the time we spend supporting is actually spent fixing things which are broken. Instead, we like to think of our support packages as a continuous improvement programme where we can help you in the following ways:
Our Salesforce Support Features
Continuous Improvement
Problem Resolution
Training
Outsourced Admin
Data Loading
Strategy and Roadmap
We have Salesforce, now what? We love being able to knowledge transfer our experience of the Salesforce Platform to you. Use us strategically or tactically to make sure you maximise the value of Salesforce.
What’s included?
| Basic Salesforce Configuration Changes |  |
| Day-to-Day Administration Tasks | |
| Report and Dashboard Creation | |
| User Management | |
| Products/Price Book Administration | |
| Process Automation | |
| Security Administration | |
| Liaise with Salesforce Support | |
| Super User Training | |
| Data Migration | |
| Custom Code/Development | |
| Third Party Applications | |
| System Documentation | |
| End User Training/Onboarding | |
| Pardot | |
| Marketing Cloud | |
| Salesforce CPQ | |
| Field Service Lightning | |
Benefits of a Salesforce Managed Service
Free Up Your Staff
We often see staff within our customers’ organisations burdened with the day-to- day maintenance of Salesforce and dealing with frequent queries from users. Free them up to focus on growing your organisation while we take care of anything Salesforce related.
Reduce Risk
Who supports your Salesforce users when your in-house admin takes a holiday, becomes ill, or leaves your organisaton, taking all of their business and Salesforce setup knowledge with them? Although our consultants do take holidays occasionally, we’ll make sure that there are always experts available when you need them.
Predictable Low Monthly Cost
One fixed monthly cost to have a whole team of Salesforce experts on hand. No need to budget for hiring, onboarding, training, or bringing in multiple third party agencies. The end result? Cost savings for your business.
Long Term Alignment
We do our best work when we truly understand your business. By engaging with our team regularly, we can function as a true extension of your business and align with your long term road map and vision.
Benefit From The Expertise Of An Entire Team
It’s great to have your own internal Salesforce administrator, but can they compete with the knowledge and expertise of an entire team? With our managed services you can access our large, multi-disciplinary team of Salesforce professionals who carry more than 100 Salesforce certifications between them.
Best Practice As Standard
You can be confident that your Salesforce instance is being kept up to date in line with best practices at all times.
Start your success story...
Want to see how the Silver Softworks team can help your orgnisation be successful with Salesforce?