Salesforce Support Services & Managed Services

Once you have invested in a system like Salesforce, you want to make sure that it is maintained and continues to be fit for purpose. Get the most out of your platform for the foreseeable future with our support services. Do not settle for anything but a perfect and personalised system for your business.

Salesforce Customers

Successful Projects

Salesforce Certifications


Successful Delivery

Salesforce Certified Professional

Here at Silver Softworks, we don’t like goodbyes. Just because the project is over, it doesn’t mean our relationship has to be.  Not only do our support packages offer you peace of mind if things ever do go wrong, they also foster a closer, more collaborative relationship between us and our customers.

We use the term “Support” quite broadly. Very little of the time we spend supporting is actually spent fixing things which are broken. Instead, we like to think of our support packages as a continuous improvement programme where we can help you in the following ways:

Our Salesforce Support Features

Continuous Improvement

Most of our customers have a wish list of features which are yet to make it into production. These items are great candidates for our continuous improvement programme. Contact our team to find out how we can help.

Problem Resolution

Bugs, Glitches, Errors, Mistakes, Gremlins….whatever they are, we can help. Our enviable knowledge and experience means that we have seen most issues that Salesforce can throw at us. Our team are on standby to help.


Training for the long term means you will realise your investment in Salesforce straight away. It may be one to one, train the trainer, web based, classroom based or just on the phone, our team can help. Call today.

Outsourced Admin

Don’t have your own Salesforce Administrator? We can help with the day to day chores of those selfless, unsung heroes! Talk to our team about our Managed Support Offerings.

Data Loading

Salesforce is your No.1 place for data, let our team help you bring it all together so you can maximise the value of your Salesforce. Talk to our team today about our Data Management packages.

Strategy and Roadmap

We have Salesforce, now what? We love being able to knowledge transfer our experience of the Salesforce Platform to you. Use us strategically or tactically to make sure you maximise the value of Salesforce.

What’s included?

Basic Salesforce Configuration ChangesTick
Day-to-Day Administration TasksTick
Report and Dashboard CreationTick
User ManagementTick
Products/Price Book AdministrationTick
Process AutomationTick
Security AdministrationTick
Liaise with Salesforce SupportTick
Super User TrainingTick
Data MigrationTick
Custom Code/DevelopmentTick
Third Party ApplicationsTick
System DocumentationTick
End User Training/OnboardingTick
Marketing CloudTick
Salesforce CPQTick
Field Service LightningTick


Benefits of a Salesforce Managed Service

Free Up Your Staff

We often see staff within our customers’ organisations burdened with the day-to- day maintenance of Salesforce and dealing with frequent queries from users. Free them up to focus on growing your organisation while we take care of anything Salesforce related.

Reduce Risk

Who supports your Salesforce users when your in-house admin takes a holiday, becomes ill, or leaves your organisaton, taking all of their business and Salesforce setup knowledge with them? Although our consultants do take holidays occasionally, we’ll make sure that there are always experts available when you need them.

Predictable Low Monthly Cost

One fixed monthly cost to have a whole team of Salesforce experts on hand. No need to budget for hiring, onboarding, training, or bringing in multiple third party agencies. The end result? Cost savings for your business.

Long Term Alignment

We do our best work when we truly understand your business. By engaging with our team regularly, we can function as a true extension of your business and align with your long term road map and vision.

Benefit From The Expertise Of An Entire Team

It’s great to have your own internal Salesforce administrator, but can they compete with the knowledge and expertise of an entire team? With our managed services you can access our large, multi-disciplinary team of Salesforce professionals who carry more than 100 Salesforce certifications between them.

Best Practice As Standard

You can be confident that your Salesforce instance is being kept up to date in line with best practices at all times.

Start your success story...

Want to see how the Silver Softworks team can help your orgnisation be successful with Salesforce?