Salesforce Support Services & Managed Services
Once you have invested in a system like Salesforce, you want to make sure that it is maintained and continues to be fit for purpose. Get the most out of your platform for the foreseeable future with our support services. Do not settle for anything but a perfect and personalised system for your business.
Salesforce Customers
Successful Projects
Salesforce Certifications
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Successful Delivery
We use the term “Support” quite broadly. Very little of the time we spend supporting is actually spent fixing things which are broken. Instead, we like to think of our support packages as a continuous improvement programme where we can help you in the following ways:
Our Salesforce Support Features
Continuous Improvement
Problem Resolution
Training
Outsourced Admin
Data Loading
Strategy and Roadmap
Our Salesforce Support Packages
MyAdmin
If you use Salesforce, you need someone in charge of the day to day maintenance and updates. Often, this is someone already at your company or a new dedicated hire. This can be a time consuming and expensive process.
Our MyAdmin Salesforce support package gives you the best of both worlds; a full time, experienced, certified Salesforce administrator at a fraction of the cost of hiring a new employee.
The perfect package for all your admin needs, including automation, training, data migration, users and much more. This covers Salesforce Service Cloud & Sales Cloud products. Our certified administrators will act as an extension of your business providing you a fixed amount of time per month for basic maintenance and reporting.
Our MyAdmin support package includes:
- Salesforce Service Cloud & Sales Cloud support
- Personalised advice for ROI
- Making basic configuration changes
- Creating reports and dashboards
- Helping with other Adhoc needs
Managed Services
For some Salesforce implementations, that use more than just Salesforce Sales Cloud and Service Cloud, you may have far more complex requirements than just the basics. For every Salesforce product that you use, the difficulty and expertise level required increases.
Some businesses solve this by hiring a full salesforce team, with specialised members for each product. Obviously this can be a complicated and expensive solution, as finding, onboarding, and upskilling new team members is not easy.
Our Managed Services package is designed to remove this problem, offering the support of our fully certified team along with relatively inexpensive packages. You get a fixed amount of time per month which can be used across any Salesforce products including Pardot, Field Service, or CPQ.
Our Salesforce Managed Services support packages include:
- Everything from a MyAdmin package
- Apex, Lightning Components, API Integration & Debugging
- Expert, certified assistance for any Salesforce product
- Advanced User Training
Which Salesforce support package is best for me?
Features |
MyAdmin |
Managed Services |
| Frequency | Monthly | Monthly or Quarterly |
| Charged | Fixed Low Monthly Cost | Per Hour |
| Included Services |
| Basic Salesforce Configuration Changes |  |
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| Day-to-Day Administration Tasks | |
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| Report and Dashboard Creation | |
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| User Management | |
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| Products/Price Book Administration | |
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| Process Automation | |
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| Security Administration | |
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| Liaise with Salesforce Support | |
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| Super User Training | |
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| Data Migration | (Limits Apply) |
(No Limits) |
| Custom Code/Development |  |
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| Third Party Applications | |
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| System Documentation | |
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| End User Training/Onboarding | |
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| Pardot | |
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| Marketing Cloud | |
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| Salesforce CPQ | |
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| Field Service Lightning | |
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| Restrictions |
| Number of simultaneous cases | 2 | Unlimited |
| Maximum Case Duration | 4 hours | Unlimited |
Giving You The Advantage
Industry Focus
Our experts are dedicated to understand the nuances of your industry. Find out more about the different industries we work with daily.
Salesforce Success Stories
Our team has a huge amount of experience working for some of the top brands in London and the UK. View some of our biggest Salesforce success stories.
Salesforce Services
Our experts work with you from the beginning of your journey, through implementation, to ongoing support. Get started on your journey from concept to cloud today.
Salesforce Insights
Knowledge is power! Read our insightful articles on the newest Salesforce innovations and how to best use your system.
"Flexible and diligent"
I’ve been extremely satisfied with the service and support TRL has received. I have no hesitation in recommending Silver Softworks to prospective clients.
"Very successful Salesforce implementation"
We’ve worked with three other Salesforce consultancies in the past, and can confidently say that Silver Softworks offer a superior service to them all, delivering on time and on budget, every time.
"Highly successful project"
Silver Softworks offer an efficient, first class service, contributing with insights and expertise to ensure I received the best ROI for my investment.