Salesforce Support Services & Managed Services

Once you have invested in a system like Salesforce, you want to make sure that it is maintained and continues to be fit for purpose. Get the most out of your platform for the foreseeable future with our support services. Do not settle for anything but a perfect and personalised system for your business.

Salesforce Customers

Successful Projects

Salesforce Certifications

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Successful Delivery

Salesforce Certified Professional
Here at Silver Softworks, we don’t like goodbyes. Just because the project is over, it doesn’t mean our relationship has to be.  Not only do our support packages offer you peace of mind if things ever do go wrong, they also foster a closer, more collaborative relationship between us and our customers.

We use the term “Support” quite broadly. Very little of the time we spend supporting is actually spent fixing things which are broken. Instead, we like to think of our support packages as a continuous improvement programme where we can help you in the following ways:

Our Salesforce Support Features

Continuous Improvement

Most of our customers have a wish list of features which are yet to make it into production. These items are great candidates for our continuous improvement programme. Contact our team to find out how we can help.

Problem Resolution

Bugs, Glitches, Errors, Mistakes, Gremlins….whatever they are, we can help. Our enviable knowledge and experience means that we have seen most issues that Salesforce can throw at us. Our team are on standby to help.

Training

Training for the long term means you will realise your investment in Salesforce straight away. It may be one to one, train the trainer, web based, classroom based or just on the phone, our team can help. Call today.

Outsourced Admin

Don’t have your own Salesforce Administrator? We can help with the day to day chores of those selfless, unsung heroes! Talk to our team about our Managed Support Offerings.
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Data Loading

Salesforce is your No.1 place for data, let our team help you bring it all together so you can maximise the value of your Salesforce. Talk to our team today about our Data Management packages.

Strategy and Roadmap

We have Salesforce, now what? We love being able to knowledge transfer our long experience of the Salesforce Platform to you. Use us strategically or tactically to make sure you maximise the value of Salesforce.

Our Salesforce Support Packages

MyAdmin

If you use Salesforce, you need someone in charge of the day to day maintenance and updates. Often, this is someone already at your company or a new dedicated hire. This can be a time consuming and expensive process.

Our MyAdmin Salesforce support package gives you the best of both worlds; a full time, experienced, certified Salesforce administrator at a fraction of the cost of hiring a new employee.

The perfect package for all your admin needs, including automation, training, data migration, users and much more. This covers Salesforce Service Cloud & Sales Cloud products. Our certified administrators will act as an extension of your business providing you a fixed amount of time per month for basic maintenance and reporting.

Our MyAdmin support package includes:

  • Salesforce Service Cloud & Sales Cloud support
  • Personalised advice for ROI
  • Making basic configuration changes
  • Creating reports and dashboards
  • Helping with other Adhoc needs

Managed Services

For some Salesforce implementations, that use more than just Salesforce Sales Cloud and Service Cloud, you may have far more complex requirements than just the basics. For every Salesforce product that you use, the difficulty and expertise level required increases.

Some businesses solve this by hiring a full salesforce team, with specialised members for each product. Obviously this can be a complicated and expensive solution, as finding, onboarding, and upskilling new team members is not easy.

Our Managed Services package is designed to remove this problem, offering the support of our fully certified team along with relatively inexpensive packages. You get a fixed amount of time per month which can be used across any Salesforce products including Pardot, Field Service, or CPQ.

Our Salesforce Managed Services support packages include:

  • Everything from a MyAdmin package
  • Apex, Lightning Components, API Integration & Debugging
  • Expert, certified assistance for any Salesforce product
  • Advanced User Training

Which Salesforce support package is best for me?

Features

MyAdmin

Managed Services

FrequencyMonthlyMonthly or Quarterly
ChargedFixed Low Monthly CostPer Hour
Included Services
Basic Salesforce Configuration ChangesTickTick
Day-to-Day Administration TasksTickTick
Report and Dashboard CreationTickTick
User ManagementTickTick
Products/Price Book AdministrationTickTick
Process AutomationTickTick
Security AdministrationTickTick
Liaise with Salesforce SupportTickTick
Super User TrainingTickTick
Data MigrationTick (Limits Apply)Tick (No Limits)
Custom Code/Developmentthick crossTick
Third Party Applicationsthick crossTick
System Documentationthick crossTick
End User Training/Onboardingthick crossTick
Pardotthick crossTick
Marketing Cloudthick crossTick
Salesforce CPQthick crossTick
Field Service Lightningthick crossTick
Restrictions
Number of simultaneous cases2Unlimited
Maximum Case Duration4 hoursUnlimited

Giving You The Advantage

Industry Focus

Our experts are dedicated to understand the nuances of your industry. Find out more about the different industries we work with daily.

Salesforce Success Stories

Our team has a huge amount of experience working for some of the top brands in London and the UK. View some of our biggest Salesforce success stories.

Salesforce Services

Our experts work with you from the beginning of your journey, through implementation, to ongoing support. Get started on your journey from concept to cloud today.

Salesforce Insights

Knowledge is power! Read our insightful articles on the newest Salesforce innovations and how to best use your system.

"Flexible and diligent"

I’ve been extremely satisfied with the service and support TRL has received. I have no hesitation in recommending Silver Softworks to prospective clients.

Mark Stead

Director of Sales and International Development, TRL

"Very successful Salesforce implementation"

We’ve worked with three other Salesforce consultancies in the past, and can confidently say that Silver Softworks offer a superior service to them all, delivering on time and on budget, every time.

Marcus Ereira

Director, Tavistock Tutors

"Highly successful project"

Silver Softworks offer an efficient, first class service, contributing with insights and expertise to ensure I received the best ROI for my investment.

Matthew Guy

Sales Operations Manager, Corporate Travel Management

Speak To A Salesforce Support Expert

Simply get in contact and a member of our team will get back to you to answer any questions you may have, or even start you on your support journey today!