Salesforce Service Cloud

Resolve cases fast with improved communication from anywhere at anytime, keeping your customers happy and putting customer service at the heart of what you do.

Salesforce Customers

Successful Projects

Salesforce Certifications


Successful Delivery

What is Salesforce Service Cloud?

Improve your customer service and build stronger relations with Salesforce’s dedicated customer-focused CRM. Service Cloud allows you to better manage your service and support teams by streamlining processes, automating tasks, and integrating with a wide variety of communication channels. When properly set up, Service Cloud is a powerful tool to ensure no customer is left unsatisfied.

Benefits of Salesforce Service Cloud

Simplify Customer Service

Automate your current manual processes, such as creating tasks to follow up with customers, to ensure you can respond faster and more efficiently. Respond to customers faster by automatically allocating jobs to the right team members when they arise. Identify gaps in your progression or knowledge, and improve response times across each customer service interaction.

Smarter Communication

Form personalised one-to-one relationships with your customers by responding on their chosen channel, allowing customers the fast responses they deserve and agents the ability to track their interactions. Use LiveChat to instantly chat with customers on your website, email, text, and more.

Collect Comprehensive, GDPR Friendly, Data

Perfect your case management processes by utilising the system to track and store all relevant information. Record current and historical data on a case to allow for detailed personalised responses. Configure your org to ensure data and metrics are instantly visible in reports and dashboards.

Salesforce Service Cloud Dashboards
Service Cloud integrations

Why Choose Silver Softworks as your Service Cloud Partner?

Using our expert knowledge, our team customises the base platform to perfectly fit your business needs and help you achieve your response targets.

  • We offer a free Service Cloud consultation, allowing us to get to know you and your requirements.
  • We offer advanced training to ensure you and your team can use the platform to the best of its capabilities, to achieve maximum ROI and customer satisfaction.
  • Our expert developers use their years of experience to build custom code to enhance Salesforce Service Cloud to fit your needs & include your branding to ensure the platform feels familiar and comfortable from the first interactions.
  • 5/5 customer satisfaction & 100% successful track record for delivering projects on time and budget.


Start your success story...

Want to see how the Silver Softworks team can help your orgnisation be successful with Salesforce?