Salesforce Support Services

Once you have invested in a system like Salesforce, you want to make sure that it is maintained and continues to be fit for purpose. Get the most out of your platform for the foreseeable future with our support services. Do not settle for anything but a perfect and personalised system for your business.

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MyAdmin

If you use Salesforce, you need someone in charge of the day to day maintenance and updates. Often, this is someone already at your company or a new dedicated hire. This can be a time consuming and expensive process.

Our MyAdmin Salesforce support package gives you the best of both worlds; a full time, experienced, certified Salesforce administrator at a fraction of the cost of hiring a new employee.

The perfect package for all your admin needs, including automation, training, data migration, users and much more. This covers Salesforce Service Cloud & Sales Cloud products. Our certified administrators will act as an extension of your business providing you a fixed amount of time per month for basic maintenance and reporting.

Our MyAdmin support package includes:

  • Salesforce Service Cloud & Sales Cloud support
  • Personalised advice for ROI
  • Making basic configuration changes
  • Creating reports and dashboards
  • Helping with other Adhoc needs

Managed Services

For some Salesforce implementations, that use more than just Salesforce Sales Cloud and Service Cloud, you may have far more complex requirements than just the basics. For every Salesforce product that you use, the difficulty and expertise level required increases.

Some businesses solve this by hiring a full salesforce team, with specialised members for each product. Obviously this can be a complicated and expensive solution, as finding, onboarding, and upskilling new team members is not easy.

Our Managed Services package is designed to remove this problem, offering the support of our fully certified team along with relatively inexpensive packages. You get a fixed amount of time per month which can be used across any Salesforce products including Pardot, Field Service, or CPQ.

Our Salesforce Managed Services support packages include:

  • Everything from a MyAdmin package
  • Apex, Lightning Components, API Integration & Debugging
  • Expert, certified assistance for any Salesforce product
  • Advanced User Training

Which Salesforce support package is best for me?

Features

MyAdmin

Managed Services

Frequency Monthly Monthly or Quarterly
Charged Fixed Low Monthly Cost Per Hour
Included Services
Basic Salesforce Configuration Changes Tick Tick
Day-to-Day Administration Tasks Tick Tick
Report and Dashboard Creation Tick Tick
User Management Tick Tick
Products/Price Book Administration Tick Tick
Process Automation Tick Tick
Security Administration Tick Tick
Liaise with Salesforce Support Tick Tick
Super User Training Tick Tick
Data Migration Tick (Limits Apply) Tick (No Limits)
Custom Code/Development thick cross Tick
Third Party Applications thick cross Tick
System Documentation thick cross Tick
End User Training/Onboarding thick cross Tick
Pardot thick cross Tick
Marketing Cloud thick cross Tick
Salesforce CPQ thick cross Tick
Field Service Lightning thick cross Tick
Restrictions
Number of simultaneous cases 2 Unlimited
Maximum Case Duration 4 hours Unlimited

 

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Salesforce Services

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