Salesforce Service CloudResolve cases fast with improved communication from anywhere at anytime, keeping your customers happy and putting customer service at the heart of what you do
- Creating service cases
- Automating case delegations
- Omnichannel communications
- Track case management progress
What is Salesforce Service Cloud?
Improving Customer Service
- Our consultants are experts at taking your business needs and developing a system that can help you improve your customer service. We work closely with your team to ensure the platform can offer the personalised customer experience your clients are looking for.
- We can show you how to automate your current manual processes, such as creating tasks to follow up with customers, to ensure you can respond faster and more efficiently.
- Our implementation and consultancy services mean we will work with you all the way from the initial idea, to the implementation stages, through to ongoing support.
- Form personalised one-to-one relationships with your customers by responding on their chosen channel, be it email, web chat, text message and more. Allowing customers the fast responses they deserve and agents the ability to track their interactions.
- Our team of experts can show you how to improve your customer service with Salesforce through automation. Respond to customers faster by automatically allocating jobs to the right team members when they arise.
- We can configure LiveAgent Chat to enhance your customer experience by chatting live with your customers on your website instantly.
Salesforce Service Cloud Features
- Our experts guide you through perfecting your case management processes, by utilising the system to track and store all relevant information. Record current and historical data on a case to allow for detailed personalised responses.
- Learn how omnichannel capabilities allow for faster and more informed customer responses, regardless of where the query was submitted.
- We can configure your org to ensure data and metrics are instantly visible in reports and dashboards. Helping identify gaps in progression or knowledge, and improve response times across each customer service interaction.
Personalise Salesforce Service Cloud
- Using our expert knowledge, our team customises the base platform to perfectly fit your business needs and help you achieve your response targets.
- We offer advanced training to ensure you and your team are able to use the platform to the best of its capabilities, to achieve maximum ROI and customer satisfaction.
- Our expert developers use their years of experience to build custom code to enhance Salesforce Service Cloud to fit your needs. Our specialists team optimises the system with your branding to ensure the platform feels familiar and comfortable from the first interactions.
Service Cloud QuestionsFind out the answers to questions we’re asked every day below, or submit your own by getting in touch with us. We’re happy to answer any queries you may have.
Is Salesforce Service Cloud secure?
Does Salesforce Service Cloud integrate with other products?
Does Service Cloud work on mobile?
Speak to our specialist teamGet a free consultation to discuss the challenges you face and find out how we can help you
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Salesforce Experts For Your Industry
We have experience in Salesforce Consultation & Implementation across a range of industries. These include:
Giving You The Advantage
"Flexible and diligent"
I’ve been extremely satisfied with the service and support TRL has received. I have no hesitation in recommending Silver Softworks to prospective clients.Mark Stead
"Very successful Salesforce implementation"
We’ve worked with three other Salesforce consultancies in the past, and can confidently say that Silver Softworks offer a superior service to them all, delivering on time and on budget, every time.Marcus Ereira
"Highly successful project"
Silver Softworks offer an efficient, first class service, contributing with insights and expertise to ensure I received the best ROI for my investment.Matthew Guy