Updates arise at many different instances so it can be difficult to keep up at times. With Chatter you are able to update sales opportunities in real time when you connect records and necessary data to internal systems. You are even able to approve project funds and create support cases in the same way, ensuring you are up to date and minimise errors as they arise. Why not approve expense reports or update orders as they come in, right there on the feed from wherever you find yourself. The mobile app ensures no matter where you are, you can have the same opportunities to stay up to date as those sitting at their desks.
Sometimes platforms give you so much but there is still more you wish it could do. If you find yourself feeling this way then you’re in luck! Chatter allows you to integrate custom and third-party apps to ensure you have everything you and your team could need in both social and mobile scenarios. Chatter automatically includes files, people and information which is updated based on interests and activity, meaning you spend less time searching for things and more time doing. Being a Salesforce platform means you are able to share files or resources safely using Files Connect, even on mobile devices.
Sometimes getting people involved in the conversation can be a tricky task. Often people contribute because they have to and not because they want to. To try to counteract this, Chatter features a scoring system to encourage engagement, where you are awarded points dependent on how often you get involved. A rewards system is a proven form of motivation and one that can prove very useful within a professional environment.
Other Helpful Features
You can create groups to help you remain organised and not get confused between campaigns, events, private discussions and more. Separating tasks can lead to a more accurate execution and minimise mistakes. You can even produce polls to gain opinions and statistics for feedback purposes, or create topics that help segment target areas. If you want to know more, explore the Services and Support we provide.
As you can see there is a lot to be gained from this platform. If you would like to know how it can benefit you personally, why not get in touch with our experienced team today. Find other ways of improving communication on our blog with posts such as integrating Slack with Salesforce to see the benefits of full communication.