Fun 4 Young People

Success Stories with Silver Softworks

Migrating from an existing Salesforce instance, introducing Eventbrite integration and additional enhancements to Core CRM elements. 

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fun 4 young people logo

Name:
Fun 4 Young People

Industry:
Nonprofit

Bio:
Fun 4 Young People provide a vibrant and empowering support service to young people. 

They offer fun, educational and accessible opportunities, developing self-esteem, confidence and resilience.

What Were Their Challenges?

Fun 4 Young People were operating with a basic interim system (Excel/Access), which meant there was no easy reporting capabilities across the data sets needed within the organisation. 

Events were being run without any way of easily gathering delegate information or reporting on historical attendance.

After exeriencing the capabilities of Salesforce at another organisation, F4YP wanted to replicate this functionality for themselves. 

How Did We Help?

Silver Softworks generated a new Salesforce instance to allow F4YP to move away from a shared Salesforce instance into their own, which in turn allowed them greater flexibility and growth as an organisation. 

We integrated Eventbrite using Zapier to ensure that events were synchronised with Salesforce as well as any delegate information.

Salesforce Products Used

Salesforce NPSP: Resource Management

Tracking inbound income and source via various campaigns and outreach methods

Eventbrite: Event Management

Event registration application external to Salesforce, used to track attendees and attendance

Zapier: Automation

Eventbrite data to Salesforce integration to report and automate: acknowledgements, reminders, feedback etc.

As a small charity going through a demerger, we needed to find a company that were able to rebuild a system we had already been using and complete a full data transfer. Knowing the previous build had been complex and time consuming, it was important we found someone that understood that we needed a replica so as not to affect business continuity, but also to ensure we were then able to maintain this ourselves. Silver Softworks have been a great company to work with. They listened to our brief and spent a lot of time ensuring they captured all the elements of our old system and making sure this translated into our new system, and that all the integrations needed for our service users continue to access in an uninterrupted way were in place. The process was informative and inclusive, ensuring all of our needs were met and that we received required training to maintain the system. Sophie Stock, Fun 4 Young People

How We Continue To Help F4YP

We look forward to working with Fun 4 Young People in the not-too-distant future to provide additional support and day-to-day changes via our managed service offering.

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