Salesforce Consulting & Support For The High Tech Industry
We help leading High Tech, Startup, and Software/SaaS companies go from concept to cloud with Salesforce.
Our High Tech Expertise
We’ve implemented Salesforce for dozens of High Tech businesses. Here are some examples of how we’ve implemented it for businesses similar to yours…
From initial enquiry through to contract signature. Manage your customer buying cycle from start to finish with Salesforce Sales Cloud.
Complex Product Structures
Bundle products together or apply volume based discounting, use guided selling to ensure your sales team are positioning add-on products and not missing product dependencies.
Quotes & Contracts
Once you configure your products, have the system automatically generate and send a beautiful quote document for e-Signature. Once signed, the system can close your opportunity, generate contracts, and commission products. Need to add or remove products mid-contract term? Not a problem, we can do that too!
Hassle-Free Subscriptions & Renewals
Track subscription terms, products, and prices. Schedule and automate customer renewal opportunities as contract end dates approach, automatically adding all the right products and prices and any contracted CPI increases.
Measure Your MRR & ARR
Create revenue schedules and forecast your Monthly Recurring Revenue, Annual Recurring Revenue, and Total Contract Value (TCV).
Use Salesforce Service Cloud to manage onboarding tasks for new customers and track any issues or complaints for existing ones. Use Experience Cloud to give customers a place to access onboarding resources and self-enrol.
Salesforce Experience Cloud can provide your customers with rich self-service experiences. Have customers self-serve with a customer knowledge base, collaborate with each other, or manage their support experience by raising and managing tickets directly in your portal.
Customer Behaviour Insights
An integration into your backend systems can provide usage information directly to your customer service team, and flag up customers who are at risk of attrition early for intervention based on their level of engagement or other data points.
Implement Marketing Automation with Salesforce Pardot or Marketing Cloud to keep customers engaged and get in touch with them at the right time, with the right message.
Speak to our specialist team
Get a free consultation to discuss the challenges you face and find out how we can help you