- 22% decrease in support cost
- 26% increase in customer retention
- 28% uplift of agent productivity
- 31% increase in case resolution
Salesforce Service Cloud is a service management platform that enables businesses to work with their customers and channel partners to provide excellent service. Service Cloud enables customer service agents to work faster and more productively across a variety of channels such as web chat, email, phone and social media. This creates a seamless customer service experience and will increase customer satisfaction which in turn will increase profitability and reduce costs. Think your business could benefit from some of these amazing stats?