Einstein ChatBot allows you to interact with your customers to provide quick responses in times when you are unable to reply personally. With the help of Einstein analytics, ChatBot is able to respond to common questions and inform customers of helpful advice or fixes. The Einstein Chatbot is able to provide instant responses to benefit customers, as they get answers fast and efficiently, to help them feel important. The benefits also stretch to helping you too, as if a bot can answer common questions for you, then more time can be spent answering those more complex queries.