Dec 19, 2024 | Industry Focus, Silver Softworks
For most businesses today, sustainability has evolved from a buzzword to a business imperative. But achieving true sustainability requires more than recycling initiatives or pledges to reduce carbon footprints. At the core of modern sustainability lies digital... 
Nov 6, 2024 | Industry Focus, Salesforce Products, Silver Softworks
Spare parts are often the unsung heroes of field service management. While much of the focus tends to be on technician efficiency, customer satisfaction, and technology-driven solutions like Salesforce Field Service, spare parts play a pivotal role in determining both... 
Oct 31, 2024 | Industry Focus, Salesforce Products, Silver Softworks
In the world of field service management, profitability often takes a backseat to operational efficiency, customer satisfaction, and the latest technological advancements. However, for service-focused organisations, especially those using platforms like Salesforce... 
Oct 22, 2024 | Industry Focus, Salesforce Products, Silver Softworks
As the world shifts toward more sustainable energy sources and reduced carbon emissions, electric vans (EVs) are becoming an increasingly important part of field service management. For companies using platforms like Salesforce Field Service, this shift offers both... 
Oct 3, 2024 | News, Salesforce Products, Silver Softworks
Salesforce made waves at Dreamforce 2024 with the introduction of Agentforce, a new era for AI. Moving beyond simple task automation, Agentforce introduces autonomous agents capable of handling complex business operations like decision-making, customer interaction,... 
Aug 29, 2024 | News, Silver Softworks
In the second instalment of introducing the latest additions to the Silver Softworks team, we’re talking about Steve Jones, our new Account Executive for mid-market and enterprise customers. Steve boasts a wealth of experience with Salesforce products, the Salesforce...