Oct 20, 2021 | CRM, Sales and Marketing, Salesforce
Salesforce Service Cloud is a service management platform that enables businesses to work with their customers and channel partners to provide excellent service. Service Cloud enables customer service agents to work faster and more productively across a variety of...
May 12, 2021 | Salesforce
What is your Post Covid CRM Strategy for Growth? Business has been tough for all this past year, but as we are coming out the other side of Covid, it’s time to think about the long term plan of growth for your business. Needless to say Tech as an industry has thrived...
May 17, 2019 | Salesforce, Salesforce News and Updates, Salesforce World Tour, Silver Softworks
It’s that time of year again and the Salesforce World Tour is just around the corner. With such a big event, it’s easy to get caught up in everything going on, because there’s a lot! To help you get the most out of your time there, we’ve compiled five of our top tips...
Oct 30, 2018 | Salesforce
What is a Salesforce Admin? You’ve heard the term and you know you probably need their help on most things Salesforce related, but do you really know what a Salesforce Administrator does? From managing users, to training and even making system and configuration...
May 5, 2017 | Sales and Marketing, Salesforce, Training
We are often asked what is the point of Salesforce is when we all have email….well can email tell you what your sales people are actually doing? Salesforce, really? If you’re responsible for the sales performance of your company, the question of what your...
May 5, 2017 | Sales and Marketing, Salesforce
If you’re a sales director, you’ll already know how difficult it is to keep track of what your sales people are doing – and achieving. The very nature of the role means that most working hours are spent on the road, and sales reps are typically...