Silver Softworks 2023 Year in Review

Silver Softworks 2023 Year in Review

That’s it! Another year complete and another year ahead. We think it’s always nice to look back over the last 12 months to see just how much we’ve done and achieved over that time, and so with that in mind, here’s a quick rundown of just a few...
The Beginner’s Guide to AI and CRM

The Beginner’s Guide to AI and CRM

The Beginner’s Guide to AI and CRM: Transforming Customer Relationships Introduction: These days, staying ahead of your business competition requires more than just a great product or service. Customer Relationship Management (CRM) has become a key component in...
Free Data Cloud and Tableau Integration!

Free Data Cloud and Tableau Integration!

More than ever before, the world as we know it is driven by data and analytics. And as such, Salesforce made waves with a game-changing announcement at their annual tech mega-conference, Dreamforce 2023. The revelation of a Free Data Cloud and integration with Tableau...
Dreamforce 2023: Our Top 3 Takeaways

Dreamforce 2023: Our Top 3 Takeaways

As usual, Dreamforce, the annual tech extravaganza hosted by Salesforce, has left an excitable buzz in its wake. This year, the event showcased groundbreaking innovations, inspiring keynotes, and thought-provoking discussions that now have the tech world’s full...
Nonprofit Cloud: Core Case Management

Nonprofit Cloud: Core Case Management

What Is Core Case Management? Salesforce summarises this as ‘long term hands-on support provided to an individual client working with your organisation.’ They are typically recipients of programs or services, but in the context of a case, we are helping guide...
Nonprofit Cloud: Industry Components

Nonprofit Cloud: Industry Components

In this blog post we are going to review (at a high level!) various components that the new Nonprofit Cloud solutions utilise. Salesforce calls these ‘Industry Components’ and they have actually been around for several years in various guises. Typically they have been...