Nov 7, 2023 | CRM, Silver Softworks
In today’s fast-paced and highly competitive business landscape, every organisation, small business to enterprise, strives to build strong customer relationships and streamline its operations for growth and success. Customer Relationship Management (CRM) systems... 
Nov 2, 2023 | CRM, Silver Softworks
In the ever-evolving world of business technology, having the right tools at your disposal can make all the difference in staying competitive, efficient, and customer-centric. Salesforce is one such tool that has revolutionised how companies manage their customer... 
Aug 14, 2023 | CRM, Salesforce Products
Understanding Whitespace in Salesforce Whitespace represents the untapped market potential that exists within your current customer base. It refers to the products or services your customers could benefit from but are not currently purchasing from your organisation.... 
Aug 14, 2023 | CRM, Salesforce Products
Customer support is the backbone of any successful business, and efficient ticket processing is the key to providing exceptional service. Salesforce Service Cloud equips businesses with the tools and capabilities to process support tickets quickly and efficiently. By... 
Aug 14, 2023 | CRM, Salesforce Products
Customer churn is a significant concern for businesses of all sizes and industries. Identifying customers who are at risk of churning is crucial for implementing proactive retention strategies and preserving valuable customer relationships. Salesforce provides tools... 
Aug 14, 2023 | CRM, Salesforce Products
As we know, empowering your team with the right tools and strategies is crucial for stable and sustainable success. One approach in Salesforce that has been routinely credited with transforming sales processes is ‘Guided Selling’. What is Guided Selling? Guided...