Jul 22, 2019 | Einstein, Pardot
If you can remember back to Dreamforce 2018, (here’s a blog post of the best features to help remind you) there were talks about new features that could come to light in the near and distant future. One of the few already here, as of the new Pardot spring release,...
Jul 22, 2019 | Salesforce Admin
The average sales rep is known to be spending only 10% of their time actively selling, the majority of the other 90% is taken up by administration tasks and travelling. Although travel times mostly cannot be helped, admin doesn’t have to be a problematic part of you...
Jul 22, 2019 | Salesforce Admin
Outsourcing Salesforce Administration is proving more and more popular as a cost effective and efficient way of having a Salesforce Admin on your team without the need for a full time employee. But how can you be sure you are looking in the right places and spending...
Jul 18, 2019 | New Starters, Silver Softworks
The Silver Softworks team is growing again! This time with the addition of Zak Crammond, our new Nonprofit Practice Lead. This is a really exciting time for us, as we expand our Salesforce.org focus even further. We had a little Q&A with our latest employee to...
Jun 5, 2019 | Salesforce Admin
There’s often a big debate about whether to hire or outsource your Salesforce Admin. Some people argue you won’t be able to gain the same personal experience without having an internal resource, however hireable Admins are very difficult to find and are not a cheap...
Jun 3, 2019 | NonProfit, Salesforce News and Updates, Silver Softworks
It’s official! Silver Softworks are very proud to announce that we are now a Salesforce.org Impact partner! What does it mean to be an impact partner? We champion nonprofit organisations and the work that they do. Our clients have been making progress in leaps and...
May 20, 2019 | Salesforce Collaborations, Salesforce News and Updates
As of March 2018, Salesforce signed an agreement to acquire the Mulesoft enterprise for a sum of $6.5 billion. With that cost, Salesforce owns one of the leading application building platforms to enhance their existing empire. It also means Salesforce now own the over...
May 17, 2019 | Salesforce, Salesforce News and Updates, Salesforce World Tour, Silver Softworks
It’s that time of year again and the Salesforce World Tour is just around the corner. With such a big event, it’s easy to get caught up in everything going on, because there’s a lot! To help you get the most out of your time there, we’ve compiled five of our top tips...
Apr 17, 2019 | Salesforce Admin, Salesforce Products, Silver Softworks
You’ve spent time perfecting your personal Salesforce platform, and it is all ready to go. But setting it up and maintaining it are two different things entirely. Who is going to take responsibility for the day-to-day running of your new system, and who is going to...
Apr 17, 2019 | Salesforce Products
What is Slack? By now we all know communication in a business is incredibly important, although sometimes it isn’t always easy to be able to catch up with everyone you need to, with all your busy schedules. This is where Slack comes in. Giving you the freedom to have...