Salesforce acquire Datorama

Salesforce acquire Datorama

As of July this year, Salesforce officially acquired Datorama. This is great news for Marketing Cloud as it means Salesforce is able to utilise the marketing platform and it’s AI-intelligence to make improvements to the current Marketing Cloud. What is Datorama?...
What is the Salesforce Partner Community?

What is the Salesforce Partner Community?

Community Cloud is not only optimised towards employees and customers, the platform also features the tools to create partner communities for enhanced collaborations. Partner communities provide the ability to create interactive, real time and personalised sites to...
What is the Salesforce Customer Community?

What is the Salesforce Customer Community?

One of the key areas for Community Cloud is its focus towards the Customer Community. Finding efficient ways of connecting with your customers with a full view of relevant and important content and communications is a very desirable feature for any business. Being...
What is the Salesforce Employee Community?

What is the Salesforce Employee Community?

Communicating and interacting with employees is a very important practice to ensure the smooth running of the company. It can sometimes be difficult to arrange certain meetings or remember all points from face-to-face interactions. Community Cloud has targeted their...
What is Community Cloud?

What is Community Cloud?

Salesforce Community Cloud is your go to place for connecting with everyone and everything Salesforce related. Connect with likeminded people across the Salesforce platform including partners, customers, employees and anyone with a Salesforce interest. The community...
How to utilise the Quotes element in Salesforce CPQ

How to utilise the Quotes element in Salesforce CPQ

Once you have defined your criteria in the configure stage, the next area to focus on is the build of the quote itself. Quotes in terms of a Salesforce record relate to a way of documenting products and/or services required by your customer. This document can work as...
How to utilise the configure element in Salesforce CPQ

How to utilise the configure element in Salesforce CPQ

The configure stage of Salesforce CPQ is the first element users encounter and can be incredibly useful, however people tend to rush over this stage rather than utilising all the functions that can really enhance your final quote. This is the step that helps assess...
How to improve Salesforce Adoption

How to improve Salesforce Adoption

You now have your amazing Salesforce system and all the personalisations and configuration stages are complete. You’re really happy with it and you know how much the new system is going to benefit your team, so why are you finding no one is using it? Teams can...