Jul 18, 2019 | New Starters, Silver Softworks
The Silver Softworks team is growing again! This time with the addition of Zak Crammond, our new Nonprofit Practice Lead. This is a really exciting time for us, as we expand our Salesforce.org focus even further. We had a little Q&A with our latest employee to...
Jun 5, 2019 | Salesforce Admin
There’s often a big debate about whether to hire or outsource your Salesforce Admin. Some people argue you won’t be able to gain the same personal experience without having an internal resource, however hireable Admins are very difficult to find and are not a cheap...
Jun 3, 2019 | NonProfit, Salesforce News and Updates, Silver Softworks
It’s official! Silver Softworks are very proud to announce that we are now a Salesforce.org Impact partner! What does it mean to be an impact partner? Being an Impact partner shows we are recognised by Salesforce for our efforts and good work with nonprofit...
May 20, 2019 | Salesforce Collaborations, Salesforce News and Updates
As of March 2018, Salesforce signed an agreement to acquire the Mulesoft enterprise for a sum of $6.5 billion. With that cost, Salesforce owns one of the leading application building platforms to enhance their existing empire. It also means Salesforce now own the over...
May 17, 2019 | Salesforce, Salesforce News and Updates, Salesforce World Tour, Silver Softworks
It’s that time of year again and the Salesforce World Tour is just around the corner. With such a big event, it’s easy to get caught up in everything going on, because there’s a lot! To help you get the most out of your time there, we’ve compiled five of our top tips...
Apr 17, 2019 | Salesforce Admin, Salesforce Products, Silver Softworks
You’ve spent time perfecting your personal Salesforce platform, and it is all ready to go. But setting it up and maintaining it are two different things entirely. Who is going to take responsibility for the day-to-day running of your new system, and who is going to...
Apr 17, 2019 | Salesforce Products
What is Slack? By now we all know communication in a business is incredibly important, although sometimes it isn’t always easy to be able to catch up with everyone you need to, with all your busy schedules. This is where Slack comes in. Giving you the freedom to have...
Apr 17, 2019 | Salesforce Collaborations
As of July this year, Salesforce officially acquired Datorama. This is great news for Marketing Cloud as it means Salesforce is able to utilise the marketing platform and it’s AI-intelligence to make improvements to the current Marketing Cloud. What is Datorama?...
Mar 4, 2019 | Salesforce Products
Community Cloud is not only optimised towards employees and customers, the platform also features the tools to create partner communities for enhanced collaborations. Partner communities provide the ability to create interactive, real time and personalised sites to...
Mar 4, 2019 | Salesforce Products
One of the key areas for Community Cloud is its focus towards the Customer Community. Finding efficient ways of connecting with your customers with a full view of relevant and important content and communications is a very desirable feature for any business. Being...