Nonprofit Account Manager (Salesforce)

Key Responsibilities:

Lead Acquisition and Management

• Proactively seek out new business opportunities and engage potential clients in order to generate new pipeline.
• Collaborate with Salesforce Account Executives to create qualified leads and opportunities for both new and existing clients.
• Maintain a robust, qualified pipeline of leads and opportunities in Salesforce CRM, ensuring accurate tracking and timely follow-up.
• Work with existing customers to identify opportunities for new services or Salesforce products

Client Engagement and Needs Analysis

• Lead on initial client engagements, introducing Silver Softworks as a potential partner, undertaking deal qualification, and capturing high level business requirements.
• Conduct discovery workshops and needs analysis to understand clients’ business objectives and pain points.
• Build strong relationships with key stakeholders and decision-makers within client organisations.
• Provide expert guidance and advice on leveraging Salesforce solutions to address clients’ challenges and achieve their goals.

Solution Presentation

• Collate customer requirements and produce statements of work to outline the proposed solution and estimated implementation costs.
• Present proposals based on clients’ needs and objectives.
• Utilise Salesforce tools and resources to create compelling presentations and demos.
• Clearly articulate the value proposition and benefits of both Salesforce products and our services to prospective clients, addressing their specific pain points and business requirements.

Negotiation and Closing

• Lead negotiations on pricing, terms, and contract agreements, ensuring alignment with both client expectations and company objectives.
• Overcome objections and address concerns raised by clients through effective communication and problem-solving.
• Secure signed contracts and agreements to formalise the sales process and facilitate project kick-off and implementation.

Collaboration and Coordination

• Collaborate closely with internal teams, including sales support, marketing, and delivery, to ensure seamless execution of projects and client satisfaction.
• Maintain strong relationships with existing clients in order to secure new opportunities
• Embrace a culture of teamwork and collaboration to achieve collective goals and objectives.

A candidate for this role should possess the following:

• Proven track record of success in selling Salesforce professional services within the nonprofit/Salesforce.org sector
• A goal oriented, tenacious attitude and work ethic
• Strong understanding of Salesforce Nonprofit products and services (with Salesforce certifications being highly advantageous).
• Excellent communication, presentation, and negotiation skills, with the ability to articulate complex ideas clearly and persuasively.
• Demonstrated ability to build and maintain relationships with clients and internal stakeholders.
• Results-driven mindset with a focus on exceeding sales targets and driving revenue growth.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.

In return, we can offer:

• Very competitive Base + Uncapped Commission (Paid Monthly)
• Private health insurance
• 25 days holiday (excluding bank holidays)
• Fully remote working environment, forever